Support

Help with setup, product costs, order sync, profitability, notifications, or billing.

Contact us

Email [email protected]. Include your .myshopify.com domain and a description of the issue, but do not send customer personal information or Shopify access tokens.

We aim to respond within two business days.

Before contacting support

Confirm the app is still installed and opens inside Shopify admin.
Verify product costs and the default shipping-cost assumption in Settings.
Allow a few minutes for newly created or updated orders to sync.